Warranty Policy - Automotive Suspension

General

Warranties are legal statements which define and limit the liability of manufacturers toward their products. The reputation of a company is built not only on the excellence of its products but also on customer service.

Progressive Suspension's obligation under our warranty policies is limited to repair or replacement of the defective item(s). The consumer will be responsible for removing from the vehicle any defective item(s), transportation costs prepaid and for reinstallation upon return by Progressive Suspension.

The loss of use of the product, loss of time, inconvenience, commercial loss, or consequential damages are not covered. Progressive Suspension reserves the right to change the design of any product without assuming any obligation to modify any product previously manufactured. Warranty returns of Progressive Suspension products are few because of our high-quality products.

Shock Absorber Two Year Limited Warranty

Progressive Suspension warrants its shock absorbers to be free from defects in materials and workmanship to the original owner for a period of two (2) years from date of purchase. This warranty is limited to shock absorbers used under normal operating conditions. This Warranty does not cover damage caused by misuse, alteration, improper installation, improper application, improper maintenance, or used in conjunction with unintended external devices. This Warranty does not cover shock absorbers which are used in racing, accidental damage, i.e., a bent shaft due to a crash or blow, abuse, or neglect. This warranty applies only when installation instructions are followed. This warranty does not extend to subsequent owner(s) or transferee.

Warranty Return Policy

Progressive Suspension requires an RMA number (Return Merchandise Authorization) on all returns. This RMA number may be obtained by contacting one of our customer service representatives at Progressive Suspension. Progressive Suspension also requires any defective item(s) to be returned complete. (Including springs, spring seats, bushings, washers, clips, and any originally supplied components) along with a Dated Proof of Purchase, Return Address, Daytime Phone Number, and a brief thorough explanation for the Return. Using the word "Defective" for an explanation is not descriptive enough. Please explain in detail what is defective about the item(s).